Keep getting error about not having a SSN or EIN for eligible care provider or not being able electronic filing even though this doesn't apply to my taxes

[ChondelLO]

If you are in Kentucky and receiving this error message, our team is working to resolve this issue. Please sign up for updates and notifications below. If you are not in Kentucky please respond to this thread for further assistance.

Kentucky e-file showing "Not Eligible for Electronic Filing"

[strame3]

I paid to electronically file my Ky taxes.  With the existing problem is there a way to get a refund for that filing fee so I can mail the tax return in? 

[Katina S]

You do not pay to e-file your tax return, you pay to have your tax return prepared.  Here is how you can switch from e-file to mail your tax return.