Is asking if I am preparing this return for a child. I am not but choosing No it tells me to call xxx-xxx-xxxx and mention the phrase "info sharing." Why?

[TBLUCAS13]

I called the number,  used the phrase  "info sharing", it still won't let me proceed!

[BillM223]

Can you tell us what part of the interview you are in when you see this question about if you are preparing this return for a child? Are you in the My Info section, Wages & Income section, Deductions & Credits section, or where?

Also, what is the heading at the top of the screen? 

[Rharsh6674]

Your personal info

[Ms49]

A child. Header is your spouse personal information 

[Opus 17]

Do you know how to take a screen shot of your computer?  If you can, you can post a reply and attach the screenshot by clicking the camera icon on the toolbar above the text box ("insert photo").  You may have to click another triangle icon to expand the toolbar to see the camera icon.

I don't understand where you are in the program, and can't think of any reason Turbotax would need you to call them before you can work on your return.  Are you sure you are on the real Turbotax web site?  The address should be "intuit.com" and there should be a padlock icon next to the address in your browser's address window.  A screenshot will help us know where you are and where the message is coming from. 

[littlebird 1]

Is asking if I am preparing this return for a child. I am not but choosing No it tells me to call xxx-xxx-xxxx and mention the phrase "info sharing." Why?

[DoninGA]

---

@littlebird 1 wrote:

Is asking if I am preparing this return for a child. I am not but choosing No it tells me to call xxx-xxx-xxxx and mention the phrase "info sharing." Why?

---

What tax preparation software are you using?  It is not one of the TurboTax US editions.

Are you preparing a Canadian tax return?

If so -

This is the TurboTax US user community website.
Go to this TurboTax Canada website for assistance with a Canadian tax return or the TurboTax Canada editions - https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca

[KeithAleshaMaynard]

I am in my info. Top of page says Your spouse's info.

[MarilynG1]

Make sure you have entered the Correct Birth Date for your Spouse in the My Info section. 

This link gives info on How to Edit Spouse Info. 

[sperbercom]

Section for spouse personal info question #3

[drsardone6]

I am in the spouse info section. Asking if I am preparing this for a child. I answered no. Told to call xxx.

[MaryK4]

You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions: Go to the black panel on the left side of your program and select Tax Tools. 

1. Then select Tools below Tax Tools. 
2. A window will pop up which says Tools Center.  
3. On this screen, select Share my file with Agent. 
4. You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number. 
5. Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.  

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

@sperbercom  @drsardone6

[Opus 17]

---

@drsardone6 wrote:

I am in the spouse info section. Asking if I am preparing this for a child. I answered no. Told to call xxx.

---

We have no idea where this is coming from.  Are you sure you are using Turbotax for US, and not Canada?

Can you take a screenshot of the warning page and post the image here as an attachment?

Assuming this is a US tax issue, double check your own birthdate and your spouse's birthdate. If you have the wrong birthdate, turbotax might think you are preparing a tax return for a minor child. 

[Opus 17]

---

@MaryK4 wrote:

If you are under 18 and sign on behalf of your child, the IRS will not be able to give you information and the return is not valid.  

From the IRS: "If a child can’t file his or her own return for any reason, such as age, the child's parent, guardian, or other legally responsible person must file it for the child.

A parent or guardian who signs a return on a child's behalf can deal with the IRS on all matters connected with the return.  In general, a parent or guardian who doesn’t sign the child's return can only provide information concerning the child's return and pay the child's tax. That parent or guardian isn’t entitled to receive information from the IRS or legally bind the child to a tax liability arising from the return." 

@sperbercom

---

This doesn't make sense.

• "If you are under 18 and sign on behalf of your child"?  Why can't a teenage parent sign a return for their child (who has income for some strange reason).
  
• If you are an adult and sign for your own minor child, why won't the IRS talk to you?  The IRS surely won't insist on talking to a 10 year old about their investments.
• You quoted "a parent or guardian who doesn’t sign the child's...isn’t entitled to receive information from the IRS" which is not the same as saying that the parent who does sign for the child isn't entitled. 

This is the full IRS quote

Responsibility for Child's Return

Generally, a child is responsible for filing his or her own tax return and for paying any tax, penalties, or interest on that return. If a child can’t file his or her own return for any reason, such as age, the child's parent, guardian, or other legally responsible person must file it for the child.

Signing the child's return.

If the child can’t sign his or her return, a parent or guardian must sign the child's name followed by the words "By (signature), parent (or guardian) for minor child."

Authority of parent or guardian.

A parent or guardian who signs a return on a child's behalf can deal with the IRS on all matters connected with the return.

In general, a parent or guardian who doesn’t sign the child's return can only provide information concerning the child's return and pay the child's tax. That parent or guardian isn’t entitled to receive information from the IRS or legally bind the child to a tax liability arising from the return.

And lastly, nothing here has anything to do with why these taxpayers are being told to call a phone number to file a return for their child.