Do you know how to take a screen shot of your computer? If you can, you can post a reply and attach the screenshot by clicking the camera icon on the toolbar above the text box ("insert photo"). You may have to click another triangle icon to expand the toolbar to see the camera icon.
I don't understand where you are in the program, and can't think of any reason Turbotax would need you to call them before you can work on your return. Are you sure you are on the real Turbotax web site? The address should be "intuit.com" and there should be a padlock icon next to the address in your browser's address window. A screenshot will help us know where you are and where the message is coming from.
