Is anyone else having trouble with the file menu? It's very slow or sometimes will not come up at all.

[billb58]

@DawnC @schneider_101 @bridgenet @stanrubin301 

Dawn, I really appreciate the interest in looking into this bug. I have to second bridgenet's comments of not wanting to provide even a sanitized copy. This is a public discussion and everything on the tax return I consider personal. Please let us know if you're able to reproduce the bug or could use more info. It does sound pretty straightforward if you can generate a large data file. I think I have about 700 stock trades. I've finished for this year but I'm concerned about being able to do next year at all unless you're able to fix it.

A few more observations: Clicking File spikes the CPU to 30% for about 30 seconds.

Before importing 1099-B's, the .tax2022 file was about 2 MB in size. After imports, it's about 11 MB.

The prior year, tax year 2021, shows the same slow pull-down behavior but not as badly, but I had less data.

Some say an app briefly attempts to show in the Windows tray. I don't see anything in the Windows app or system event logs and think this may just be the 'process not responding' message arriving  then leaving.

HTH. Thanks.

[stanrubin301 · Accepted solution]

The File Menu problem appears to have been fixed in the version 22 ending in 564 which I installed on 4/1/23.  I want to thank everyone that contributed to the community in helping to diagnosis and solve this issue.

For future reference, Turbotax versions are numbered using the tax year at the start of the version number.  Hence, version 22 is for tax year 2022.  I've verified this, looking at old installations going back to 2017.    For reasons known to Intuit, they referenced manual updates of R19 in prior posts, as a possible fix to this issue.  It appears they are making a distinction between version number and release number.   This is confusing.   You can see your update history in the desktop product by going to 'online / view installed updates'.  The dates of installed updates are shown, but not version numbers or information on what changed.  You can view the current version number under 'help / about TurboTax / Version'.

[billb58]

@DawnC @schneider_101 @bridgenet @stanrubin301 

I can also confirm that after a Program Update labelled 3/31/2023, the file menu issue appears fixed.

Thanks, everyone.

[pbg24]

+1

With the latest version the issue is fixed. Thank you turbotax 🙂

Turbotax Premier 2022

Windows Desktop PC version

WinPerRelease 022.000.0564