Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

[jerost]

Yes, it's ridiculous. I have better things to do than try in vain to PAY them and file my taxes. Really ticked off here.

[jerost]

Baloney. I am on a full-sized desktop.

[jerost]

This worked but I wish you had not said "laptop" as I am on a desktop PC, not a laptop. Furthermore I am furious at Intuit for screwing with our displays. I can't possibly use this setting as the font size is now tiny on my monitor. For a gigantic company, they really cheaped out in how they set up that payment page. Really poorly done and especially maddening when you have finally completed your taxes and all you want to do is pay and file them. I am using nice language, BTW.

[jerost]

c'mon... it's not the browser. It's TurboTax.

[Staplet51]

I couldn’t see Continue on $25 credit card page. Before beginning Turbo use right touch pad to change display size to 100% from 125%.

[grichman]

I had to click on something, then change the display settings for size of text, apps between 100 and 150%, then keep going back and forth with this font size change to see what I had just clicked on.  It was so ridiculous I can't imagine this product went through QA.

[StanPu]

I had the same problem.  I tried reducing the script size,  Did NOT fix the problem.   After many attempts  I printed off my State return and mailed it.   I would have paid the $20 to Turbo Tax to efile, but I could not get the page to accept my cc info.

There is no reason for that payment screen to be that large.   

[J-Turtle]

Surprised that TT has had this problem since 2020 and it's only getting worse each year.  I spent an entire hour trying to figure out how to press the button at the bottom of the credit card popup screens and finally went to Windows Display Settings and changed the recommended default of 150% to 125% on my laptop in order to be able to see and click on the processing buttons.  UX design should have the buttons at the top as well as the bottom and if required fields are not input then cursor and highlight should point out the error; otherwise add a scroll bar on the side.  I've been using TT since 2004 and in recent years was able to click on the very top of the button but this year it was not visible - no way.  I tried to rate the product as 4 star but was too late in review.  There is no way to provide product feedback so guess that this problem sadly will continue for 2023 and beyond.  

[CarissaM]

Thank you for providing the way you worked around it as well as your feedback. I will ensure this is sent over to the correct team for you. @J-Turtle