Income Section 5 (Investments) keeps repeating in a loop.

[gdandas]

TurboTax Premier keeps repeating Income section 5 (Did you sell any investments?).

[JulieS · Accepted solution]

This is a known issue that is being worked on.

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[jghiller]

I am getting the same loop for 2 different returns when no data is entered under this section. I cannot believe TTax was released with this type of error.

[Cass0317]

We’re currently working to resolve this inconvenient issue. If you’d like to receive progress updates, sign up in the link below.

Why am I stuck in a loop in the Investment Income section when I choose "Walk me through everything?...

@jghiller

[Andy Joos]

It still isn't resolved.  

[JulieS]

Yes, this is not resolved yet, but you can complete your return anyway.

You can break out of this loop by clicking on Wages and Income in the upper left corner after you have entered all of your information for this section. Next choose, "I'll choose what I work on," the on the right. 

You can then proceed to the next section, Retirement Income by scrolling down to it and selecting Visit all, or picking a specific topic. 

[Andy Joos]

Yes, and my reply to this is a resounding, "no kidding."  Most of us who are completing returns for ourselves and/or other people, can figure that part out.  What is more disturbing is that after weeks of this basic navigational coding not being corrected, it erodes trust in the accuracy of the entire product, causing us to believe we've got to do multiple points of double checking Turbo Tax work and calculations.  Confidence in the product is imperative.  Turbo Tax needs to do better.

[gdandas]

I agree with Andy.  This issue didn't hold me up.  I just wanted to report it.

[morsalean]

If I file the way turbotax is doing it, I will be owing $550 instead of getting $3,978 refund!

The agent could not fix the issue.

I think this version stinks.

I will be returning it for refund.