import wells fargo bank 1099 failed at last step with turbo tax 2024 latest deluxe software

[zhoubuxi]

error message:

Something unexpected happened and we can’t connect to Wells Fargo.

Try again in a few hours. (590)

I saw  one of the api call failed with 404:

https://vault.api.intuit.com/v2/credentials/?country_code=US&credentialSetId=&intuit_apikey=<xxxxxx>&intuit_offeringid=Intuit.services.jobs.cgttdusfdp&intuit_tid=<xxxxx>&locale=en_US&v=2.332.1

html response is:

 Error 
 Cannot GET /v2/credentials/ 

I have no problem login, just the last step, failed to get 1099 data back.

I have the latest turbo tax version too.

[CatinaT1]

If you are using TurboTax Online, try importing using a different browser.

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?

[zhoubuxi]

Thanks for the tip !  I used desktop. Tried different browser, no success.

[CatinaT1]

What happens is you change your password to your Wells Fargo account? Sometime TurboTax doesn't like some symbols and I have seen that work for some.

Let me know if that works.

[zhoubuxi]

Thanks for the tip. Tried that , no success.

Best regards!

[CatinaT1]

I just came across this from another user: What fixed it for me was a security setting under Windows Settings, Network & Internet, Advanced Network Settings, Internet Options, Security tab. Mine had defaulted to a Medium High security zone. I changed it to Medium and that fixed it.

Sorry to have you keep trying things, but I'm trying to find solutions. Can you let me know if this works?

[zhoubuxi]

Thanks for you support!  The right solution is to use wells fargo advisor. not wells fargo bank.  Wells fargo advisor may fail without any errors, but don't let that mislead you.  Try couple of times with wells fargo advisor and it will work in the end.

Best regards!

[jremchuk]

I have the 2024 home and business for a Mac connected to Charles Schwab without any issues. Wells Fargo advisors, I have ben trying to connect for 2 weeks it will not connect and no error message. I have called Wells and they have said they don't have any issues with TT. I don't have any weird symbols in my password. Any other suggestions, I get so frustrated with TT.

[zhoubuxi]

My guess is that wells fargo advisors servers are not so robust. I would recommend try import during off hours such as midnight.

best of luck!

[jremchuk]

I spoke with TT early this morning and was told this is a known issue. They are working on it but they don't have time frame for the fix. I will definitely be seeking a refund if this is not corrected very soon.

[dk151]

Yes-the answer is to use Wells Fargo Advisor. I had the same failure using just Wells Fargo. Went right through with Wells Fargo Advisor.