Can not pay for state efile online

[Joyce45]

I had this same problem. Tried many times. Finally I closed TurboTax after saving file. Changed the display scaling to 100%, then rebooted computer. I am using Windows 10 Pro on a new laptop 2 n 1. Using in laptop mode. After restarting TurboTax the payment window worked, sent me to TurboTax online and I paid using credit card. Then returned to tax return and e-file was completed. At least I hope so. TurboTax said it was sent. I put a call into Support, but they have not called me back as yet. I had to use this same procedure to have TurboTax boot up from the Update window when I initially opened the program. Seems like these problems should be fixed by now. Heads Up TurboTax programers.

[jrm1026]

Thank you SO much Joyce!!!!  I have been frustrated for 2 weeks.  Your advice worked like a charm!👏👏👏👏👏

[MHallock]

Thank you for posting this as it’s been a huge frustration for me this year. Your solution worked whe no one at TT could figure it out.

[redryder111]

The link provided is of course broken,  the tool support was attempting to provide would not load, so after spending several hours trying to pay Intuit, the easiest solution was to give up print and mail the tax return.   If you are not expecting a refund.  The simplest solution is to print an mail it.

[KathrynG3]

The earlier posts on this thread are from 2019 or earlier. 

Here is a current article with other troubleshooting tips for your future reference: Troubleshoot blank screens, missing buttons, or missing images.

Other suggestions:

• Verify the browser is up to date and your device meets minimum system requirements.
• Update the program itself:
  • For TurboTax Online, close out of the program completely and close the browser window in TurboTax Online. Re-open using Chrome in an incognito browser on a Windows 10 PC and/or see: How to clear your cache.
  • For TurboTax CD/Download, make sure to check for updates. For more information, see: 
    • How do I update my TurboTax CD/Download software program?
    • Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

@redryder111

[TaxingKimberly]

This DOES NOT work! 

[HeatherPLO]

You are commenting on an old thread that may have outdated information.  Please post your specific question here and we will be happy to assist you. 

@TaxingKimberly

[Alejen]

I was unable to pay for state taxes to be efiled.  I entered my address and credit card correctly.  Customer support advised that I use the following address:  123 Main Street; and pay as a guest.  It did work.  Hope it works for you.

[DaraLO]

Thank you for updating the forum with a solution that worked for you.  @Alejen