How do i switch from free file to the paid version of TurboTax. it is saying I no longer qualify and is not letting me procced after inputting most of my information.

[xaugat]

Use this step, this will put you bak to choosing the paid version and ditching the free version and take you off that loop of asking you to go back to IRS

[shegsonline]

There is no upgrade button. This is frustrating

[shegsonline]

I was able to make the switch 

https://turbotax.intuit.com/personal-taxes/online/

[mesquitebean]

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@shegsonline wrote:

I was able to make the switch

Great!   Yes, the detailed steps have been provided in this thread at least 3 times.  I'm glad they worked for you.  Good luck.

[mesquitebean]

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@shegsonline wrote:

There is no upgrade button. This is frustrating

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The TurboTax IRS Free File Program has no upgrades.   That's not how you do it. I assume you found you didn't qualify and wanted to switch from TurboTax IRS Free File Program back to a regular Online TurboTax edition, while keeping the same account and without starting over.   The detailed steps are provided in several places in this thread, so I suspect you found them after you posted this comment.  I've seen your followup comment in this thread that said your switch was successful.   Good news!

[vthompson3333]

THIS WORKS. Thank you so much for sharing.

[amandarose5]

Thanks so much for tip to follow the link. That reset mine. I was really stressing. I was using a paid version and was almost done with everything. Finally got the last document almost a month later; it asked me about changing to free and I thought that was odd, but thought maybe TurboTax changed what qualifies for free, so I said yes. Huge mistake and went in circles trying to undo it so  I simply pay them and file.

[momlov95]

Thank you! Your link worked 🙂 

[TrishWishes]

Here are the steps you can use for 2021. I just assisted a customer with switching from freefile to Premier using these steps on 4/29/2021. 
1.  Go to https://turbotax.intuit.com/personal-taxes/compare/online/
2.  Click "help me choose"
3.  Select the options that apply to your situation

4.  Click "start for free" of whatever product you want to use when it gives you the suggestions

After that, it asked how I did my taxes last year. Select Turbo Tax, then sign in.  DO NOT CREATE A NEW ACCOUNT. Once signed in, click on Personal Info and it will ask if you're sure to want to change to a commercial product and not use the free file program.  Select yes, click ok, and you'll be back into the normal system and out of the free file system.

[wilpotts]

And that like takes me back to where I was.  Yeah!!!!

[racerrmh]

I tried several ways listed in this discussion. Eventually one worked. Forgot which. But keep trying. 

[mesquitebean]

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@ wilpotts wrote:

And that like takes me back to where I was.  Yeah!!!!

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This is a confusing thread since it goes back 3 years, is cluttered with multiple users, and has some info from 3 years ago that is no longer true today.   I'll tell you the correct method to use in my answer.

You haven't described your situation, but since you are in this thread, I'll assume you are using TurboTax IRS Free File Program and find you don't qualify and want to switch back to regular Online TurboTax in the same account without starting over.    My steps below tell how to do that without ending up in that loop.   Follow the steps exactly. 

Print the following steps out to use for guidance so you can exit this forum.

• First log out of all Intuit accounts, including this forum.
• Then you need to clean your browser using one of these two methods:
  Delete your browser Internet cache and any Intuit-related cookies. 
  Or instead of doing that, you can try using a private window (aka private browsing/incognito mode.)
• Close your browser and reopen it (either after browser cache and Intuit cookies were cleaned as above, or in a private window.)
• Go directly to this specific page:   https://turbotax.intuit.com/personal-taxes/compare/online/
• IMPORTANT:  When you arrive there, do NOT sign in yet.
• Choose the product you want like you hadn't even started a return before, and click on "Start for Free".
• It will ask how you did your taxes last year.  Say "TurboTax", and then it will ask you to sign in.
• When you log in, and try to proceed with your selected product, it should recognize that you had recently been using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore.   Say "yes".
• Hopefully, that will put you back in regular Online TurboTax in the same account while keeping your originally-entered info.

[mesquitebean]

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@ racerrmh wrote:

I tried several ways listed in this discussion. Eventually one worked. Forgot which. But keep trying. 

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You used my steps, which I've just reposted for user @ wilpotts 

I'm glad they worked for you.

This is a confusing thread since it goes back 3 years, is cluttered with multiple users, and has some info from 3 years ago that is no longer true today.

[TORAH111]

How do I switch from free file to the paid version

[TORAH111]

Yesq