I was overcharged

[postnik]

I used TurboTax Online Premium to file my 2025 taxes independently — no assistance needed, completed in under an hour. At no point did I request or use Expert Assist. I explicitly declined it when prompted.

I was charged $199 with no itemized breakdown — not during checkout, not in the invoice. I cannot tell what I actually paid for.

Your advertised price for TurboTax Online Premium DIY is $129 federal + $0 state (FL). I was charged $199. I was apparently billed the Expert Assist bundle price for a service I declined and never used.

I am not alone in this. Other users on this very forum have reported that for 2025, the DIY Premium option was never clearly presented — only the Expert Assist bundle. If the opt-out path is broken or misleading, that is not a customer error. That is a product design problem.

I am requesting a clear itemized breakdown of my $199 charge and a refund for any amount attributable to Expert Assist. If this cannot be resolved, I will dispute the charge with my bank and file a complaint with the CFPB.

[LindaS5247]

If you did not use the expert help, you may be able to downgrade in order to remove this service.  In your left panel of your TurboTax screen select Switch Products and then Downgrade.

 You can also review your fees using the instructions below. You can follow the instructions in this article to remove any  unwanted Fees Why am I being charged for TurboTax Free Edition?

 You can review your fees in TurboTax online as follows:

1. Go to the left side on your screen under "Tax Home"
2. Go to "Tax Tools" then "Tools"
3. The "Tools Center" Box will pop up
4. Click on "My Fees" to see a summary of your Turbo Tax Fees.

 You can also contact TurboTax Customer Support using this link: Turbo Tax Customer Support

 Click here for How do I downgrade to a different TurboTax Online product?

Please return to Community if you have any additional information or questions and we would be happy to help

[user17777330876]

Seems to be a consistent theme on Turbotax overcharging their customers and making extremely difficult to contact them to even enquire about making it right. This is a good tactic if you want to drive away long term customers. I was overcharged $160 and now near impossible to get a hold of anyone. Shame on you Turbotax for operating like other rip off websites.

[DoninGA]

@user17777330876 You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://x.com/TeamTurboTax