I used TurboTax Online Premium to file my 2025 taxes independently — no assistance needed, completed in under an hour. At no point did I request or use Expert Assist. I explicitly declined it when prompted.
I was charged $199 with no itemized breakdown — not during checkout, not in the invoice. I cannot tell what I actually paid for.
Your advertised price for TurboTax Online Premium DIY is $129 federal + $0 state (FL). I was charged $199. I was apparently billed the Expert Assist bundle price for a service I declined and never used.
I am not alone in this. Other users on this very forum have reported that for 2025, the DIY Premium option was never clearly presented — only the Expert Assist bundle. If the opt-out path is broken or misleading, that is not a customer error. That is a product design problem.
I am requesting a clear itemized breakdown of my $199 charge and a refund for any amount attributable to Expert Assist. If this cannot be resolved, I will dispute the charge with my bank and file a complaint with the CFPB.
