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See this TurboTax support FAQ for the money-back guarantee if using the online editions - https://ttlc.intuit.com/community/charges-and-fees/help/does-your-unconditional-60-day-money-back-gu...
This is mainly a user community forum. We could have possibly helped you to get into a free product prior to paying. But can't help you here with any fee issues.
Please phone TurboTax Support and discuss your situation. I don't know what they will say/do. They open in 24 minutes.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
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