Re: I want to upgrade from TurboTax Free File to Deluxe, however there is no option anywhere to do this. How do I do this without losing all my work? Thank you.

yihling66 · Jun 4, 2019 2:30:14 PM

<P>I am trying to file my taxes and started for free initially with TurboTax Free File, however I am not stuck on the page stating that I don't qualify for free filing. I would like to upgrade to deluxe, however there is no option anywhere to do this. When I log out, and select Turbotax Deluxe on the product main page, it prompts me to log back in which just takes me back to my return on the Free File program with the same page stating I can't file. I also tried Clear & Start Over, however I get prompted "You cannot clear your return. Once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over." It seems like I can't do anything now. How do I upgrade from Free File to Turbotax Deluxe without losing all my information, or if that doesn't work, how do I start from completely clear slate again?</P>