I used TurboTax to do my 2018 tax return according to the IRS they were never filed. I paid for the service and completed my taxes on TurboTax. Can you fix this for me?

[xmasbaby0]

Paying your TurboTax fees did not file your tax return.   You had to go all the way through the FILE section and click a big orange button that said "Transmit my returns now."  If you did not do that then you did not e-file.

Or if it was rejected and you did not notice and fix it and re-file, it was not filed.  Or if you chose to file by mail, you had to print, sign and mail it yourself.  TurboTax does not mail it for you.

Check your account for that return and see what it says.  Does it say "accepted"?  Or does it say something else, like "rejected," "printed," or "ready to mail"?

If it does not say accepted it was not filed.   File it now by printing it, signing it in ink, and mailing it in.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

If the IRS says you did not pay your tax due for 2018, your only proof that you paid is your own bank/credit card record.

[rachellgarrett]

It was said to be rejected. I paid my amount owed. 

[xmasbaby0]

Ok----you paid but did not file.   You must have overlooked the email that told you the return was rejected so you did not follow up and fix it then.   Print and mail it now.  Include some a copy of your bank statement or credit statement, cancelled check etc to show the IRS that you paid.