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I switched from Turbotax Deluxe online to the IRS Free File Program and need my fee refunded

I switched from Turbotax Deluxe online to the IRS Free File Program and need my fee refunded.  How can I get this done?

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3 Replies
AlanT222
Expert Alumni

I switched from Turbotax Deluxe online to the IRS Free File Program and need my fee refunded

Unfortunately, our unconditional 60-day money-back guarantee only applies to TurboTax CD/Download products.

 

Per our End User License Agreement for TurboTax Online:

You may use the TurboTax Online software without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with software, at which time you will be required to pay or register for the Services.

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I switched from Turbotax Deluxe online to the IRS Free File Program and need my fee refunded

I have not printed or electronically filed my returns yet, as I have an issue with my state return and cannot e-file.  See below -

 

When trying to e-file, Turbotax keeps telling me to fix my MN return with this error:

"Form M1:  Federal AGI Electronic Filing has been selected; Line 1 must equal Federal Adjusted Gross Income..."

 My Federal Adjusted Gross Income is negative and Line 1 shows it as a positive with a check in the corresponding box.  I was warned of this by Turbotax when starting my return, "A Note About Negative Federal Adjusted Gross Income .....On Minnesota Form M1, the negative income amount is displayed as a positive number.  A box is checked on the form to indicate that it is negative.  So, don't be alarmed...."   The 2019 Form M1 instructions also say that this is correct.

 

Yet, it seems Form M1 is not accepting this and I cannot e-file, and the e-file charge has already been sent to my credit card.  Is this a bug that will be remedied? Any ideas?  I do not want to mail my return in.

ChondelLO
Intuit Alumni

I switched from Turbotax Deluxe online to the IRS Free File Program and need my fee refunded

Please contact Customer Support by clicking on the link below for further assistance.

 

https://support.turbotax.intuit.com/contact/

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