You'll need to sign in or create an account to connect with an expert.
Using the online editions, when you have taxes owed, in the File section of the program in Step 2 you are given specific options on how to pay the taxes. Most states do not allow direct debit of the taxes owed when using tax preparation software. Nor can taxes owed be paid with a tax refund, Federal or State. In those cases, you are give the option to pay the taxes owed with a payment voucher mailed to the state with your payment. And you are given a link to the state website where you can use either direct debit or payment by credit card. Which payment option did you choose?
Look at the Filing Instructions page for your state tax return as it will show how you selected to pay the taxes.
When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.
This will take you back to the 2018 online tax return.
If you paid by credit card then your credit card statement should reflect that payment.
The credit card payment is through a third party who charges the service fee, not TurboTax.
Since this is a billing question, those can only be handled by TurboTax support. Support is closed on the weekends.
Support is open from 5am to 5pm Pacific time, Monday thru Friday.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
Irasaco
Level 2
baheesackerestat
New Member
Strums55129
New Member
patamelia
Level 1
amendingMyStuff
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.