The credit card payment is through a third party who charges the service fee, not TurboTax.
Since this is a billing question, those can only be handled by TurboTax support. Support is closed on the weekends.
Support is open from 5am to 5pm Pacific time, Monday thru Friday.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
