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johannalyman
johannalyman
Level 7
posted
‎October 9, 2019 1:57 PM
last updated ‎October 09, 2019 1:57 PM

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

 
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7 Replies
DoninGA
Level 20 DoninGA
Level 20
‎October 9, 2019 2:10 PM

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

Press Ctrl+Alt+Delete on your keyboard.  Select Task Manager.  Close the TurboTax program.

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johannalyman
johannalyman
Level 7
‎October 9, 2019 2:33 PM

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

I forgot to mention, I'm on a Mac (no alt button)

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mesquitebean
Level 20 mesquitebean
Level 20
‎October 9, 2019 2:48 PM

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

@macuser_22   If you are around, are you please able to assist this user?   Thanks!

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mesquitebean
Level 20 mesquitebean
Level 20
‎October 9, 2019 2:54 PM

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

@johannalyman 

In the meantime, I did find this article on the Apple website, which tells how to force quit on a Mac:

 

https://support.apple.com/en-us/HT201276

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macuser_22
Level 20 macuser_22
Level 20
‎October 9, 2019 5:48 PM

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

You nailed it. That is how to force quit.
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macuser_22
Level 20 macuser_22
Level 20
‎October 9, 2019 7:13 PM

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

@johannalyman - BTW: what year are you doing?  If 2016 than there might be a compatibility issue - post back for a workaround.

 

If 2018 then I suggest restarting the Mac after force quitting TurboTax.

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johannalyman
johannalyman
Level 7
‎October 10, 2019 9:50 AM

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

2018. I'll re-start after I force quit this time, it's still wonky. Thanks everyone for the support!

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