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Level 7

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

 
7 Replies
Level 20

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

Press Ctrl+Alt+Delete on your keyboard.  Select Task Manager.  Close the TurboTax program.

Level 7

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

I forgot to mention, I'm on a Mac (no alt button)

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Level 20

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

@macuser_22   If you are around, are you please able to assist this user?   Thanks!

Level 20

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

@johannalyman 

In the meantime, I did find this article on the Apple website, which tells how to force quit on a Mac:

 

https://support.apple.com/en-us/HT201276

Level 20

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

You nailed it. That is how to force quit.
Level 20

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

@johannalyman - BTW: what year are you doing?  If 2016 than there might be a compatibility issue - post back for a workaround.

 

If 2018 then I suggest restarting the Mac after force quitting TurboTax.

Level 7

I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

2018. I'll re-start after I force quit this time, it's still wonky. Thanks everyone for the support!