I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!

johannalyman · ‎October 9, 2019

DoninGA · ‎October 9, 2019

Press Ctrl+Alt+Delete on your keyboard. Select Task Manager. Close the TurboTax program.

johannalyman · ‎October 9, 2019

I forgot to mention, I'm on a Mac (no alt button)

mesquitebean · ‎October 9, 2019

@macuser_22 If you are around, are you please able to assist this user? Thanks!

mesquitebean · ‎October 9, 2019

@johannalyman

In the meantime, I did find this article on the Apple website, which tells how to force quit on a Mac:

https://support.apple.com/en-us/HT201276

macuser_22 · ‎October 9, 2019

You nailed it. That is how to force quit.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

macuser_22 · ‎October 9, 2019

@johannalyman - BTW: what year are you doing? If 2016 than there might be a compatibility issue - post back for a workaround.

If 2018 then I suggest restarting the Mac after force quitting TurboTax.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

johannalyman · ‎October 10, 2019

2018. I'll re-start after I force quit this time, it's still wonky. Thanks everyone for the support!

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I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!