I have paid for TurboTax Online - How can I erase and start over?

[user53165]

I have paid for TurboTax Online. My e-file gets rejected but I paid for TT with my credit card. I have also added one additional state by mistake I don't need to file in.

How do I get my money back and start over?

Thank you

[DoninGA]

Once you have paid for the TurboTax online account or filed a tax return, the account cannot be cleared or started over.

If you have not paid for the state you do not need, the state program can be deleted - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-delete-my-state-return-in-turbotax-on...

If you have paid for that state, it cannot be deleted.

You will need to contact TurboTax support for assistance with your situation.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax