I got a message to add missing email info to the My Info section but there is no place for it. What do I do?

shar511812 · ‎April 10, 2023

Kat · ‎April 10, 2023

This is a known issue within TurboTax and is under investigation. In the meantime, try the workaround I'm linking below.

Why am I being asked for my email before I can checkout?

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

shar511812 · ‎April 10, 2023

Thanks for your suggestion - I tried that multiple times before finally posting the problem. Still no luck

Kat · ‎April 10, 2023

@shar511812 I'm so sorry. This workaround was given to me by TurboTax Moderators. There have been MANY users posting with the same problem, so heavy attention is being given to resolving it ASAP. Hopefully it will be resolved soon. So sorry for the inconvenience.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

CarissaM · ‎April 12, 2023

If the workaround suggested is not working, it would be best to click here and give us a call so we can better assist you. @shar511812

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Expert does your taxes

Do it yourself

Resources

Support

I got a message to add missing email info to the My Info section but there is no place for it. What do I do?