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I get a generic "TurboTax - Error Looks like we've run into an error. We're sorry but need to close TurboTax." opening 2024 desktop. Is there someone I can call?

It is very frustrating and I had the same issue. Download and install the latest "MS visual C++ redistrutable". When I installed / repaired the version I was using then I was able to access Turbo Tax again.

I get a generic "TurboTax - Error Looks like we've run into an error. We're sorry but need to close TurboTax." opening 2024 desktop. Is there someone I can call?

TurboTax Deluxe installed just fine initially and I was able to begin using it in January.  This week TTAX began to throw the error "TurboTax - Error Looks like we've run into an error. We're sorry but need to close TurboTax".  I've called support twice and have two different case numbers.  We uninstalled and reinstalled TTAX multiple times, using admin creds, not using admin creds etc.  Still threw the error.  Downloaded a "super patch" at TS direction and applied it.  Did not resolve the issue.  Then the TSR told me this is a known issue with TurboTax deluxe and the dev team is working on fixing it and should have it resolved over the weekend.  I asked how I would be notified when it is resolved, and he said via email.  We shall see.  Since the known issue affects Deluxe only, I asked when customers would be upgraded to a working version such as Premier free of charge.  Didn't get much of a response to that question.  So far, I've spent at least 5 hours trying to get TTAX 2024 working.  In reading this thread the issue seems to have been going on for several weeks, unless that same error message is thrown for a variety of issues.  C'mon Intuit, let's gooooooo.  

I get a generic "TurboTax - Error Looks like we've run into an error. We're sorry but need to close TurboTax." opening 2024 desktop. Is there someone I can call?

Try downloading and installing this: 

Visual C++ Redistributable Runtimes All-in-One

Latest Visual C++ Redistributable Runtimes All-in-One Nov 2024 Download | TechPowerUp

It solved the problem for me.

I get a generic "TurboTax - Error Looks like we've run into an error. We're sorry but need to close TurboTax." opening 2024 desktop. Is there someone I can call?

This worked for me.

I get a generic "TurboTax - Error Looks like we've run into an error. We're sorry but need to close TurboTax." opening 2024 desktop. Is there someone I can call?

It's not a problem with just TT 2024. Same problem with 2021...can't open

MarilynG1
Expert Alumni

I get a generic "TurboTax - Error Looks like we've run into an error. We're sorry but need to close TurboTax." opening 2024 desktop. Is there someone I can call?

Here's some things to try in Troubleshooting TurboTax Desktop Issues.

 

As some users have already suggested, there can be a variety of fixes for this, including those in the above link.

 

  • Turn off all anti-virus (including modem)
  • Make a new Windows account and run TurboTax from that account
  • Download Visual C++

 

How to Switch Out of 'S' Mode for Windows 11.  If you can give more details, we'll try to help.  You can also Contact TurboTax Support

 

@maier78hofer 

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LLCoolJS
New Member

I get a generic "TurboTax - Error Looks like we've run into an error. We're sorry but need to close TurboTax." opening 2024 desktop. Is there someone I can call?

I am having the same issue. I installed it, started using it, then it wanted to do an update, and now I cant finish my taxes. Reinstalled several times and still get the same issue. Oddly, when reinstalling it never gets to the screen to put in the license again.

Did you ever get this reolved?

I get a generic "TurboTax - Error Looks like we've run into an error. We're sorry but need to close TurboTax." opening 2024 desktop. Is there someone I can call?

Updating the Microsoft Visual C++ Redistributable did the trick for me.

I get a generic "TurboTax - Error Looks like we've run into an error. We're sorry but need to close TurboTax." opening 2024 desktop. Is there someone I can call?

"Repairing" the Microsoft Visual C++ Redistributable did the trick for me.

jaudain182
Returning Member

I get a generic "TurboTax - Error Looks like we've run into an error. We're sorry but need to close TurboTax." opening 2024 desktop. Is there someone I can call?

I need to file my taxes, I finished filling out everything, all that was left was to file and print, now i'm getting this error message and I can't open the file to complete my taxes. Very frustrating

I get a generic "TurboTax - Error Looks like we've run into an error. We're sorry but need to close TurboTax." opening 2024 desktop. Is there someone I can call?

What's the message?

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