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New Member

I filed with turbo tax last year why cant i get my AGI from last year?

2 Replies
New Member

I filed with turbo tax last year why cant i get my AGI from last year?

Have you opened your TurboTax from last year and checked it in Forms view?

Level 15

I filed with turbo tax last year why cant i get my AGI from last year?

@ kingmike230 
If prepared online, you may even have multiple accounts, otherwise it should have transferred in from last year if you are in the same account.  I'll tell you some things to try first.
If your 2019 returns were prepared in Online TurboTax, log into your account and at the Tax Home scroll down and expand the section "Your Tax  Returns & Documents".  Choose tax year 2019, and then click "Download/print the PDF", or if you just need the 2019 AGI, there is also a link "View adjusted gross income (AGI)."  If you can't find your 2019 return there in that section, then you likely have multiple accounts and signed into the wrong one. (NOTE:  Any return prepared in desktop software--CD/download--will not be in a online account.)    Many people end up with multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs) :


You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.


To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

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