I dowloaded the 2017 forms on Mac, I go to open the software and it tells me it was downloaded by unsecure site and it won't open it. how do I get it fixed or refunded?

dazius · ‎March 1, 2021

KatrinaLO · ‎March 5, 2021

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

dazius · ‎March 22, 2021

the phone number doesn't work. please give me better info, I paid over $100 and have nothing to show for it

AshleyLO · ‎March 22, 2021

If you're using a downloaded product for MAC, please call (800) 446-8848 for assistance with this error.

You may also want to view the following help article for resolutions: TurboTax CD/Download Error: A secure connection is necessary to keep your information safe

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Expert does your taxes

Do it yourself

Resources

Support

I dowloaded the 2017 forms on Mac, I go to open the software and it tells me it was downloaded by unsecure site and it won't open it. how do I get it fixed or refunded?