I bought the basic version accidentally and I already did with the free version in another account so I know it's possible, can you downgrade me please? I can do it all

pedropires1708 · ‎October 28, 2025

xmasbaby0

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xmasbaby0

@pedropires1708 Original question said you filed a return and are getting emails about filing. Did you edit the question to a new one? That makes it confusing for everyone.

No one in the user forum has access to your information and we cannot downgrade you to a different version. Did you actually pay for a higher version?

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I bought the basic version accidentally and I already did with the free version in another account so I know it's possible, can you downgrade me please? I can do it all