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davidwliu90
New Member

I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

 
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‎March 22, 2020 4:42 PM
last updated ‎March 22, 2020 4:42 PM
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VictoriaD75
Expert Alumni
Expert Alumni

I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

Use the link below to sign up for TurboTax Live products.

 

TurboTax Live Online

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‎March 22, 2020 5:45 PM
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VolvoGirl
Level 15

I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

It shows you are in Deluxe which is higher.  You can try to downgrade to a lower version but you will have to clear and start over.  If you have registered you might not be able to clear.

https://ttlc.intuit.com/community/downgrading/help/can-i-downgrade-to-a-lower-priced-version-of-turb...

‎March 22, 2020 5:47 PM
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