I am trying to submit completed taxes. In Review Order to submit, I am not able to select a country under billing address and therefore cannot submit my taxes.

[Kgeorges85]

I have tried on both the app and the desktop site. Neither works. I am using Chrome and, if it matters, I am overseas. There is a drop down for country, but when I click on it there are no options.. not even the US. Please help!

[CatinaT1]

When you have a foreign credit card or a foreign address, it’s not possible to pay with that card.  We are working towards supporting foreign addresses, but for now you will need to use a different payment method.

[Kgeorges85]

Hi,

Thanks for responding. I am using a US credit card with a US address thanks to a helpful friend, but that's not the issue. I am able to input the cc information, but just below that there is a section for billing address with a drag down menu to choose country. When I click on it there is nothing there. No country options to choose from.. not even the US, but it keeps insisting it is a required field to fill out and so I am stuck and cannot submit payment

[DanaB27]

Can you please confirm what version you are using of TurboTax Online (Free Edition, Premium, etc.)? 

[LUUJIN]

Yes, i have same issue the billing adress section not working and can not select ,write the country. What should i do

[BrittanyS]

Thank you for your valued feedback. We are aware of this issue and our developers are working hard to fix it!

[Kgeorges85]

I tried with both the app and the desktop. I tried in both the delux and free editions. No joy 😕

[AnnetteB6]

The experience you described has been identified and is being addressed by the development team for users who need to enter a foreign address on their tax return.  

Take a look at the following TurboTax help article for an opportunity to register your email address and receive updates as they become available.

Why am I unable to enter a US billing address when trying to pay?

@Kgeorges85 

@LUUJIN 

[Kgeorges85]

[Kgeorges85]

To be clear, this is the field I cannot fill out. There are no countries to choose from. I am trying to put in a US credit card and enter the US as the billing address and am not able to do so. 

[Kgeorges85]

To be clear, this is the field I cannot fill out. There are no countries to choose from. I am trying to put in a US credit card and enter the US as the billing address and am not able to do so.