I am trying to access the IRS "Get My Payment" function. The security questions tell me my info does not match their records? I am going off 2018 taxes. What do I do?

[NCperson]

type you address EXACTLY as it appears on your tax return.. Try ALL CAPS

social security number must have the dashes included XXX-XX-XXXX

date must have leading zeros if necessary (e,.g. April is "04" not "4')

  AGI is line 7 on your 2018 return and line 8B on your 2019 return.  Refund is line 21a of the 2019 tax return. and line 20a for 2018

https://www.irs.gov/coronavirus/economic-impact-payments

[tombo1]

Did all this in different combinations with both my and my spouse's info. Still denied access...Could it be because I have a Mexico address?