How do I report TurboTax Software Errors?

[JR6648]

My NJ state filing says I can't e-file due to :  Year is non calendar year"

Line 16 is greater than Line 1

[franksmith16]

I have TT Premier Desktop Edition version [phone number removed]) and I have it walking me through everything and I have run into two problems.

The first is, in the Investment Income section (I have none) I answer all the questions "No". Then at the end, it loops around to the beginning and repeats the same questions. It does this endlessly and will not let me continue.

I have tried saving the return and re-opening it, but that does not help. I have tried deleting the return and starting over - same results. I have rebooted the computer and tried but again, same result.

The second problem I have is, after I exit the program it restarts by itself a few seconds later.

Please help!

[hayden1949]

On Form 1040-Sr the amount on line 19 related to child tax credit is not carrying over from Schedule 8812.  I am using Deluxe version with all updates downloaded.  Please correct form.

[DoninGA]

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@hayden1949 wrote:

On Form 1040-Sr the amount on line 19 related to child tax credit is not carrying over from Schedule 8812.  I am using Deluxe version with all updates downloaded.  Please correct form.

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If there is no amount entered on the Schedule 8812 on Line 14h or 15g there will not be an entry on Form 1040 Line 19.

The child tax credit you are eligible to receive will be on the Form 1040 Line 28.

[WildBioReg3]

The state form does NOT let me go back and edit the amount owed for internet purchases from other states.  The state (Kansas) website was down while I was doing my taxes so I put in data thinking I could later edit the information.  I've done everything, including Go over Kansas again and trying to edit General Ino, Income, Credit and Taxes, and Other Situations.

[eayton]

When I attempt to enter the W2 information the screen goes blank

[Edward Rigdon]

Try "Run as Administrator." Get out of TurboTax. Right-click on the desktop icon, choose "Run as Administrator" from the drop-down menu. That might remove the problem.

[Libiszowski]

My TurboTax goes into a loop after the screen that says Did you receive a Form 2439 for 2021? after reporting no other income on previous screens.

[franksmith16]

Yes, I believe that is the last question in the Investment Income section.

[pbroark]

Not that I want to complain, but can you confirm if you've updated the federal tax bracket for married filing jointly?  The current Turbotax Delux 2021 has me at a bracket of 15%. 

Per https://www.irs.gov/newsroom/irs-provides-tax-inflation-adjustments-for-tax-year-2021 ,

It shows:

• 22% for incomes over $40,525 ($81,050 for married couples filing jointly);
• 12% for incomes over $9,950 ($19,900 for married couples filing jointly).

I don't see a 15% rate:

In addition, for married filing jointly, shouldn't 1040a line 12b be $600?  Mine allows only $300 and I can't change it.

[DoninGA]

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@pbroark wrote:

Not that I want to complain, but can you confirm if you've updated the federal tax bracket for married filing jointly?  The current Turbotax Delux 2021 has me at a bracket of 15%. 

Per https://www.irs.gov/newsroom/irs-provides-tax-inflation-adjustments-for-tax-year-2021 ,

It shows:

• 22% for incomes over $40,525 ($81,050 for married couples filing jointly);
• 12% for incomes over $9,950 ($19,900 for married couples filing jointly).

I don't see a 15% rate:

In addition, for married filing jointly, shouldn't 1040a line 12b be $600?  Mine allows only $300 and I can't change it.

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Where are you seeing the 15% tax bracket in TurboTax?

For the issue with the cash donation when using the Standard Deduction -

For the TurboTax desktop editions - 

To remove the error I went into Forms mode and deleted the Charitable Organization Worksheet.  Then on the Form 1040 Worksheet for Line 12b removed the $300 amount so Line 12b is now blank (empty).

Going back to Step-by-Step I completed the Deductions & Credits section without entering anything for a charitable donation.  Continuing through the screens until landing on the screen labeled Charitable Cash Contributions under Cares Act, I entered $600.  Continued through Final Review without error.

For the TurboTax online editions -

The problem appears to be that a charitable donation was entered in the Deductions and Credits section of the program when you are only eligible for the Standard Deduction.

Click on Tax Tools on the left side of the online program screen

Click on Tools

Click on Delete a form

Scroll through the all the forms, schedules and worksheets listed and delete all the Charitable Organization forms listed.

When completed with removing forms click on Continue With My Return at the bottom of the list.

Click on Federal on the left side of the screen

Click on Deductions & Credits at the top of the screen

Scroll down to the bottom of the page and click on Wrap up tax breaks

Continue through the screens.  After the screen showing that you are getting the Standard Deduction the following screen is Charitable Cash Contributions under Cares Act.  Enter $600 if filing Jointly or $300 for all other filing status'.  The federal review and the Final Review should no longer show an error for the charitable donation.

[pbroark]

For the line 12 on 1040, it corrected itself after error check.

When it calculated my AGI (line 15), and then calculated the total tax due (line 16), it was only 16% (line 16 divided by line 15). Our AGI approx $140,000 puts us in the 22% bracket. This is before any of the tax credits were applied.

[pbroark]

Sorry, not AGI, Taxable income.

[hayden1949]

On Schedule 8812 line 14h, the amount of $500 and this amount should be transferred to line 19 on Form 1040-SR.  However Line 19 shows -0- but the form is calculating the $500 adjustment into line 22.  I am saying that the only problem is the software is not printing $500 on line 19 but it is blank.

[hayden1949]

on my Form 1040-SR line 19 is showing -0-, Line 20 is correctly showing $300 (energy tax credit) and line 21 which is sum of line 19 and 20 is showing $800 correctly.  So the program is not printing the $500 dependent tax credit on form 1040-SR line 19 but is showing the correct amount on schedule 8812, line 14h of $500.