How do I indicate the licence number for the software I purchased at Costco?

[KathrynG3]

If the Costco TurboTax copy was an e-delivery, please check your email for the code or try this Troubleshooting article for help finding the License Code.

For those with the Disc purchased from Costco, it should be included in the packaging or on the disc:

If you obtained the TurboTax CD from an authorized retailer, your license code is printed on the front of the insert in your box. 

If you obtained the TurboTax CD directly from TurboTax.com, your license code is printed on the packing slip.

If you obtained the TurboTax CD through TurboTax Advantage, your license code is printed on the envelope.

[jpaveza]

I am trying to download software puchased by another account.  I have the Key.  Others have done this but I can't find the correct download site from Intuit.

[DoninGA]

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@jpaveza wrote:

I am trying to download software puchased by another account.  I have the Key.  Others have done this but I can't find the correct download site from Intuit.

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Go to InstallTurboTax.com.

[jpaveza]

When I enter the key I get this response:
"This license code has already been associated with an account.

Please check that account and look for it in Downloads.

[DoninGA]

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@jpaveza wrote:

When I enter the key I get this response:
"This license code has already been associated with an account.

Please check that account and look for it in Downloads.

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Then you already purchased the software from TurboTax as a download?

Sign onto your download account - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

[jpaveza]

No. Someone else purchased the CD software at Costco. I am one of the 5 accounts that wants to share this copy.  Another person was successful downloading the software using the same key.   

[waynerob]

This WAS VERY Annoying. Your product DOES NOT WORK with OSX!! How can the leading tax software provider not work with MAC? Furthermore, you do not make it easy to transfer the license to the online version. I purchased through Costco with email delivery for a Windows download. There were no options or indications at purchase. Even if there were, Intuit should make it easy to apply the license key to the online version. All I (and millions of others) want to do is license your product. How, after all these years, have you not solved this issue? I am going to post this complaint all over the internet if I don’t get quick remediation or a refund!