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You can submit an account recovery request with proof of identity. Usually driver's license. If this page does not work call helpdesk during business hours.
https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/access-permissions/account-...
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Not sure that one will work....that's for a Canada User (remove that link??):
Here's the instructions for a US software user:
Recover your Intuit Account if you can't sign in
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