Hitting snag

[SusanO]

Message says "We recommend you revisit the last topic you were working on to make sure all your info is correct".  I haven't worked on it in weeks and have no idea what my last topic was and let it "walk" me through everything and still says that when I try to enter Interest (or any income).  Anyone else having that issue?

[MonikaK1]

If you are using TurboTax and get the "snag" message:

• Make sure the software is updated, if using a Desktop version. See this help article for instructions to run a manual update.
• Reboot your device.
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information.
• Clear cache and cookies  especially if using Online.

 If you are still having trouble, you might also try these steps:

• Run the Windows System File Checker tool to repair missing or corrupted system files.
• Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
• Restart your computer in Selective Startup Mode, and then install TurboTax.
• Install TurboTax on a different computer.

If you have tried ALL of the troubleshooting steps and the issue is still not resolved:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.