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Has anyone else dealt with the website freezing up while you use it and having your return sent by accident because you were clicking the screen to unlock it, wasn't done

Really disappointed in TurboTax this year
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MonikaK1
Expert Alumni

Has anyone else dealt with the website freezing up while you use it and having your return sent by accident because you were clicking the screen to unlock it, wasn't done

If your return was submitted for filing by accident, you will need to wait until it is processed to amend it or file a superseding return. Have you received confirmation from TurboTax that the return was received for filing?

 

The easiest way to check a refund's status is by using Where's My Refund? on IRS.gov or the IRS2Go app.

 

Many factors can affect refund timing after the IRS receives a tax return. Although the IRS issues most refunds in less than 21 days, the IRS cautions taxpayers not to rely on receiving a refund by a certain date, especially when making major purchases or paying bills. Some returns may require additional review and may take longer.

 

Under the federal Protecting Americans from Tax Hikes (PATH) Act, the IRS cannot issue Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC) refunds before mid-February. Where's My Refund? should show an updated status by February 22 for most early EITC/ACTC filers. 

 

The IRS expects most EITC/ACTC related refunds to be available in taxpayer bank accounts or on debit cards by March 3 if they chose direct deposit and there are no other issues with their tax return.

 

If you have confirmation of filing, wait until you are informed payment has been processed or refund issued before accessing your return. To access your tax return after you've e-filed it:

  1. Sign in to TurboTax.
  2. Select Tax Home from the menu.
  3. Scroll down to Your tax returns & documents.
  4. Select 2024, and then select Add a State (you're not actually adding a state, this just gets you back in).

You'll now be in your return. See this help article for more information.

 

See this tool for information about the availability of forms in TurboTax. As of now, Form 1040X for amended returns is projected to become available on February 20, 2025, subject to change.

 

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