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ricky4780
New Member

getting a denied access message and code

I am trying to login in from my last years account to file my current taxes and it won't let me login. I keep getting the code sent to my phone and when I type it in it brings me back to the login page with "null" in the username spot. I have been locked out for my attempts to login

3 Replies
xmasbaby0
Level 15

getting a denied access message and code

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
ricky4780
New Member

getting a denied access message and code

That didn't work. I am getting this message every time i try to recover any one of my accounts 

 

AccessDeniedAccess Denied358112874965214qKHJ7pW1GgWyQv5/6xJbFCHmXl4VaH0LrN1CZ16zsN8kWRgU1j3/hFMebZCoizFXncSG/p8lHnw=

xmasbaby0
Level 15

getting a denied access message and code

You are posting from desktop TT Basic--which does not require a user to "log in" -- so what is going on?  You should contact customer support.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time 7 days per week through October 25, 2019.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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