Forgot password

I forgot my password have to submit my tax return for 2019

By using the method described above.  Here's more info:

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

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@tah8991 wrote:

I forgot my password

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Are you able to view the comments above yours that tell you how to regain account access?   If so, what happens when you used the steps provided?

@chynnao please follow the steps in the FAQ below if you have forgotten your password:

https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-password/00/26157

Thank you!!! Password changed!!!

Try these steps to recover your User ID or password:

1. Go to the account recovery page
2. Enter one of the following:
   • Phone number (recommended)
   • Email address
   • User ID
3. Follow the on-screen instructions.

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@avrich wrote:

Having trouble signing in change the password I think I used the correct username still can't get in

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To get a list of your User IDs, reset a password, and recover account access, you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

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@Phatlongchef wrote:

New password

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 If you are wanting to reset a password and regain access to an online account, scroll up one comment in this thread and read my detailed answer on how to regain access to an account.

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@Joel0583 wrote:

I forgot my password.. please help!!

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I assume you are asking about your Online TurboTax account.   It's also possible you have more than one account.  In any case, this should help you recover access.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset passwords, and recover account access, you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.