Forgot password

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@Jeremydundon wrote:

Forgot password

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I assume you are asking about your Online TurboTax account.   It's also possible you have more than one account.  In any case, this should help you recover access.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset passwords, and recover account access, you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

To recover your account password, you will need to provide either your phone number(recommended), email address, or User ID. 

Please refer to the following page to recover your account password. 

Forgot your TurboTax Online User ID or password?

Yes, you may reset your password by clicking "forgot password" in Turbo Tax log in screen or create a new user ID.

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@ RICHARD BRIGGS1 wrote:

OK I am really at my wits end trying to access my account for copy of my return

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We can help you recover your account access.  You may find that you have more than one. Many people end up with multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs), and regain access.   I'll tell you about 2 different methods below.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

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@PA49 wrote:

forgot password, need to change phone number unable to log in. Thanks

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This is a public Internet forum.  If you want to remove any personal info from your post, you can click the tiny blue 3-dot icon just to the right of your comment.   For privacy and security, please don't post any personal info in this user community forum.

I can tell you how to recover your account access.  You might even find that you have more than one account.  Once you are in the account, you can go to the Intuit Account tab in the left menu column to get to account settings to update any information.    I have provided two methods to gain access below:

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, do not use your phone number if you no longer have access to it.   Instead, run the tool on your email address(es) you can still access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your email address(es) that you can still access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Please see the FAQ link provided below on how to change your TurboTax user ID or password:

How do I change my TurboTax login (user ID or password)?

You may use this account recovery tool @Michaelcole216.