For VA return, I need to enter my wife's AGI. After I do, I click continue but nothing happens. I've logged out/in, closed browser, etc. How to proceed?

stevesch10 · ‎February 13, 2021

EbonyL122824 · ‎February 16, 2021

You may have to log out of the program, clear your cache and cookies, and log back in. Please see the TurboTax FAQ here for instructions on clearing your cache. See here for instructions on clearing your cookies. You may also try using another browser or using the phone app here if the above does not work. If none of these resolve the issue, contact customer support here for further assistance.

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stevesch10 · ‎February 27, 2021

That did not work. Still can't enter the info, and frankly, it's for a credit I don't qualify for so it's even more frustrating.

stevesch10 · ‎February 27, 2021

And, after doing all of that, I can't get off the page asking for the AGI info. I cleared everything again, but when I log in, I go to review and it takes me back to that page and I'm stuck again.

CarissaM · ‎February 27, 2021

If you are still receiving the same issue, please click here to contact customer support for further assistance.

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For VA return, I need to enter my wife's AGI. After I do, I click continue but nothing happens. I've logged out/in, closed browser, etc. How to proceed?