Fidelity import not working. Pleas help

[MoniqueLO_]

If you are using TurboTax Online, you may want to try a different browser or try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information.  

Please see What if I can't import my 1099? for instructions. 

If you need additional assistance, please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you. 

@stsimons 
 

[tax7542]

That didn't work when i tried that.

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you.

@tax7542 
 

[mmaybee1]

After paging through lots of useless info, this approach worked 1st time.

[KP252]

No I don't want to type it myself. That would take hours and maybe over a day. I want to know the fix.

[MarilynG1]

When testing a Fidelity Import in TurboTax Premier,  after choosing Fidelity on the 'Let us Enter Your Investment Sale Info' screen, I get a screen with a Fidelity logo and 'Continue' to import. 

Next, a pop-up informs me that a tab will open in my default browser.  When I click OK, a new screen titled 'Let's Import Your Tax Info' comes up, and I click on 'Get My Form'.

A pop-up opens, with a Log In screen, for User Name and Password, at digitial.fidelity.com, so the import process appears to be working.  Let us know what issues you have and we'll try to help.

@KP252 

'

[KP252]

thank you: You have described everything. Turbo Tax logs into my Fidelity Account and then reads that I can go back to Turbo Tax because everything is being down loaded, but that never actually happens. I have repeated this process a few times with the same result.

[MarilynG1]

My attempted Import from Fidelity yielded an 0.00 Entry on the Investment Sales Summary page. 

If you have no entry there after your import, you may need to Contact TurboTax Support for more help.

@KP252 

[KP252]

Hi Marilyn: I may have a thought of why my problem. I just noticed that when Turbo Tax goes to my financial institution, Fidelity it opens the browser "Brave". Do you know how I might change that choice? I figure Brave might not be a correct choice to open any bank or investment facility and that I might need Chrome.

Thanks

Ken

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[WTS]

Same here. Log into intuit => click GET FORM => Login in to FIDO ==> "We got your data you may now return to TT. 

[WTS]

Solution: Turn off VPN and disable Brave shields. Don't know which one solved it but I did both.

[KP252]

Thanks to everyone for trying to help. The answer was changing the browser.

Ken

[sjm007]

I had the same problem….

i complained to Fidelity and told them I would go to Sam’s Club to purchase the software……and I was MAD!

They said they would reimburse me…..within 48 hours they did…..

[sjm007]

I had the same problem….

i complained to Fidelity and told them I would go to Sam’s Club to purchase the software……and I was MAD!

They said they would reimburse me…..within 48 hours they did…..

They still say that the problem exists on their end……