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Level 2

Question

failed validation

Forum|Forum|2 years ago
February 22, 2024
4 replies
2 views

Hello,

I am trying to efile both fed and state,at the very end I am getting Failed Validation... I have updated many times and still getting an error. Please help.

greg loken

Level 2

I get the same message. Any resolution yet?

menelson90277

Level 2

I have the home and business. It's a buggy piece of junk. I'll be looking for another product for next year. WHAT A MESS. Of course no support at Turbotax. I wonder if they're just trying to get revenue by SELLING support to frustrated clients? I'm disgusted. I'm going to reverse all the MasterCard charges and move on to a product that WORKS.

CatinaT1

Level 15

We'd love to help you complete your tax return, but need more information. Can you please clarify your question? Where are you seeing this?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

greg loken

Level 2

When I clicked transmit, after 10 seconds or so the following message appeared:

“FAILED VALIDATION. There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates.
A Federal return that matches this state return could not be found. The IRS requires that all linked state returns be filed after or in conjunction with the Federal return.. Please verify that your Federal return has been e-filed and has not been rejected by IRS.”

Did update & was told TurboTax was up to date. Uninstalled and reinstalled. Even though I had installed the included state, TurboTax instructed me that I needed to download the state which I did and was charged $20!

Attempted to transmit and got same error message. Uninstalled and reinstalled again with same result although I wasn’t prompted to download the state again.

Based on some other message threads, I did an update on my Lenovo laptop. The pending updates were for graphics card and a firmware update. I did those (it’s now after $20, a couple hours, and past midnight). Thankfully after doing the computer update, my taxes were successfully transmitted and accepted by federal and state.

As you can see, the incomprehensible error message had nothing to do this actual problem.

I have used TurboTax since it first came out many years ago and this is the worst problem I have had. Disappointing. I expect products to undergo continuous improvement. Do better.

CatinaT1

Level 15

Here are several troubleshooting steps that you can try:

If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder. How do I find my TurboTax for Windows software download?
If that doesn't help, or you downloaded TurboTax from a CD, try a manual update. What is a manual update?
Turning off your VPN and anti-virus software during the update can help as well.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

CheeseHead12

Level 3

UPDATE 3/6/2024 II - the sequal!

Re downloaded and reinstalled the state and was able to successfully TRANSMIT!! Yeah!!!!!

UPDATE 3/6/2024

Just tried again to Transmit Returns and again, error:

FAILED_VALIDATION. There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates.

I manually downloaded the update this morning and installed it before even opening TT. When I look at View Installed Updates, Updated Currently Installed: (none) I did update, but outside of the program. If I can't efile returns, what good is TurboTax. Can't believe I'm the only person having this issue. Again, I successfully submitted Fed & State returns from TurboTax 2023 on 2/19/2024. Something in one of the Updates screwed this up.

JBeckett1

Level 2

just spent an hour and a half trying to file Federal only. For me after multiple failures and manual updates, I completely uninstalled TTX 2023 Home and Business - (and all the leftover files from the install that were not removed), re-installed clean from disk, applied the most recent update patch and it worked. Nothing else worked. Happy now, but very frustrated for the past 1.5 hours. Seems to be an issue for the past several years where TTX believes there is a patch available and there is none. Not Windows related, 100% TTX related. Good luck!

Nestle7277

Level 3

I also received the message "FAILED VALIDATION. There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates."

I have TTX 2023 Home and Business with an Oregon State return. I also did the Check for update, which seemed to work, but did not, including multiple attempts at this update process.

What worked for me after calling into support was to completely UNINSTALL TTX 2023 Home and Business (at the windows program level so there is no TTX program for the year 2023 in your system) and then go to your "Products and billing" in your INTUIT ACCOUNT (which can be found at https://accounts-tax.intuit.com/app/account-manager/productsBilling/turbotax?aid=tt&prgn=US&rgn=US&account-scheme=ind ), and redownload a new clean version of these combined products

TY2023 TurboTax Desktop Home and Business
TY2023 TurboTax Desktop State Individual WIN

After the install of the TY2023Home and Business, you will be asked again to get an update for the Individual State. From this point all works and able to do a successful transmission without problems. Cheers.

menelson90277

Level 2

OMFG! This still happening in March of 2025. WTF?

trailgirl33

Level 2

I have spent all day unsuccessfully trying to get around this error/problem and am finally at this forum with still no luck. I cannot believe it is YEARS of this issues. I agree with you - WTF

And to think the TTX support I just spoke to had the audacity to tell me I was the only one with this problem... unreal

menelson90277

Level 2

Tech support at TT was USELESS. Each one did the same crap as the one before them. Download a patch. Uninstall. Reinstall. Like it will magically work the next time.

ON MY OWN - I was able to submit my Federal by deselecting the States. Then I got one state to submit. But the 2nd state - NO WAY. Same old failure - TT wanted to be updated. Tech support supposedly sent me to 2nd level tech. She was no better than any of the others. While she was FA and FO, I happened to have another i7 Dell Latitude laying around. I loaded the software there, moved the data over and learned that it's a royal pain in the arse to get one copy of the software to automatically recognize the current year file from another PC. Ultimately, I got the 2nd PC to submit the 2nd state before the TT tech support even got back on the phone.

So..... EFF IT and EFF TT.

The only thing sloppier than their CODERS is the TECH SUPPORT.

YES - I FEEL BETTER.....