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scottstarker
Returning Member

downgrading TurboTax

Hi.

I downloaded Windows Home & Business today and when running the program I realized that I got the wrong version. I need the Deluxe version. How do I exchange it?

4 Replies
VolvoGirl
Level 15

downgrading TurboTax

Actually Home & Business has all the same forms as Deluxe.  It just has more help.  So you can still use Home & Business.  But if you want a refund and get a lower version you can call in.

 

Contact Customer Service

 (You need to pick the CD/Download program in the product drop down box.) 
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

VolvoGirl
Level 15

downgrading TurboTax

If you used the lower version before I can tell you where to find things in Home & Business.   I have Windows Home & Business too.

scottstarker
Returning Member

downgrading TurboTax

Dear VolvoGirl.

> ...you can still use Home & Business.

Good to know. I'll give it a try.

Thanks!

--Scott

VolvoGirl
Level 15

downgrading TurboTax

If you don't have business or self employment income just skip the Business tab at the top and click on Personal.

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