Customer service phone number

[Irene2805]

You can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link:  https://support.turbotax.intuit.com/contact/
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

[myersmjm1]

my 2019 taxes are no showing in my computer and I have to print the CA taxes..... I filed the IRS through you. How can I talk to someone

[JotikaT2]

It depends.

First, make sure you are logging in using the same User ID you used to prepare your tax returns in.  

Use the following link to see all of the user ID's linked to your account.

Accounts linked to an User ID

If you are still having issues, you can contact us for assistance using the link below.  

How do I contact TurboTax for help

[jrose1216]

I filled my tax using your service in Feb and have not received my refund

[macuser_22]

You and about 34 million others.

The IRS is running behind due to COVID, CARES Act, stimulus and a huge amount of mailed tax returns being filed this year.

See this IRS newsroom release: https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

Also:https://www.cbsnews.com/news/tax-refund-delay-returns-backlog-growing-irs/

Also: https://www.usatoday.com/story/money/2021/04/23/stimulus-check-update-2021-tax-refund-delay-covid-re...

TurboTax only gives the general IRS (most returns are processed within 21 days) date. The actual date is known only by the IRS. TurboTax also does not adjust the general date for anything on the tax return. TurboTax receives no feedback from the IRS after filing.

The IRS says most refunds will be issued within 21 days - some faster, some longer.
(Most means more than half so many take longer - MUCH longer)

Each tax return is evaluated on it's own merits. There is no first-in-first-out. Two similar tax return submitted at the same time can have totally different processing times based on IRS criteria for examining tax returns that the IRS does not divulge.

Some returns will be held for ID verification or other verification. The IRS will send a letter if they require more information to process your tax return.


https://www.irs.gov/individuals/refund-timing

Check your refund stratus here:
https://www.irs.gov/refunds

Check your state refund here:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund