"Credentials are incorrect"

[RJG0307]

Hello:

I am trying to import my 1009B into Turbo Tax,  even though the logon and password are correct, I keep getting an error message saying my "Credentials are incorrect" 

Why am I getting this message?

[HeatherPLO]

Try this and see if this clears the issue for you.  Please log completely out of TurboTax.  Then, in your browser, please clear your cache and delete your cookies.  After this, close completely out of the browser.  Re-open everything including logging back into TurboTax.  Also, you can try completing your return in a different browser as well.  

For further instructions on how to clear cache and delete cookies, please see the links below:

Clear Cache

Delete Cookies

[RJG0307]

Hello Heather:

Unfortunately this did not work, it seems that something has to be done at the place where I am trying to import the data.

Thank you for your help 🙂

Ray Gorman

[DaraLO]

It sounds like you're experiencing issues that require one-on-one assistance.  Please call and speak with someone on our phone support team.  The following Help Article will assist you in connecting with the right person to get the help you need:  What is the TurboTax phone number?

[RJG0307]

Hi DaralO:

The problem has been resolved.  This issue was with the other computer server.

Thank you

Ray Gorman