Connection to Newport Group just randomly disappeared

[mlordfenn]

Last night I noticed that my net worth went down drastically. Turns out that all of a sudden my Newport Group (401k) account is now set to "inactive" - which is not true. And when I try to reset it to "active" your system automatically marks it at "inactive". How do I get this fixed? 

[rjs]

This is the TurboTax community, not Mint support. We cannot help you with Mint questions or problems here. Go to the following link for Mint support.

Welcome to Mint Support

Also see the following for chat support for Mint.

How do I contact support?

[Dansundell]

I have the exact same issue.  

[canemo]

I have the same problem

[mikewfischer]

This happened to me in August too. Then it repaired itself. Now it's down again going on three weeks. Mint support links to this community so it makes no sense to say this is for TurboTax - if this is only for TurboTax why does Mint's support site point us here?

[emavow]

I faced a similar issue back in August, and it was resolved on its own. However, now it's down again and has been for nearly three weeks. I find it perplexing that Mint support directs users to this community. If this community is solely for TurboTax, then it raises the question of why Mint's support site is leading us here.

[rjs]

---

@mikewfischer wrote:

if this is only for TurboTax why does Mint's support site point us here?

---

You have to ask Mint that question.