Communication

[Travisfan2]

I filed my taxes, got confirmation, got refund and paid what was owed - why do I keep getting notified from intuit that I need to finish filing by 10/2025?

[evelynm]

This may be happening if you have more than one TurboTax account or if you started with a Full Service tax return and chose to self prepare.   You should not have an issue with your filed taxes since you have confirmed that you received your refunds accordingly.   Please disregard the e-mails and know that TurboTax is always trying to be sure nothing get missed and that your taxes have been filed.

[Katie-P]

There are a couple different possibilities I can think of, such as:

• Over the years, you've used different user IDs in TurboTax, but they all have the same email address. This happens quite often.
• You filed using a different tax software or method than TurboTax.

Ultimately, if you did receive confirmation that the tax return(s) were accepted, and you paid what was due and/or received your refund, then you can ignore those emails. 

[SwapnaM]

One of the most common reasons to receive notifications from TurboTax is multiple accounts. You may have more than one Intuit account, and the reminders are coming from an account where you started but didn’t finish a return. How can I view all my TurboTax accounts? 

If you filed using the TurboTax Desktop software, the Online version won’t know you filed. The online system may still show your return as “Started” or “Incomplete,” triggering reminders. Also, some reminders are automated marketing messages, especially around extension deadlines.

What You Should Do

1. Check Your E-file Status: The most important step is to verify that your return was accepted by the IRS. You can do this by using the e-file status lookup tool on the TurboTax website. You can also use the "Where's My Refund?" tool on the IRS website if you received a refund or check your IRS tax account online to see the payment posted. This is your definitive proof.

2. Disregard the Notifications: If your e-file status and IRS records confirm that your return was accepted, you can safely ignore the messages from Intuit.

@Travisfan2 Thanks for the question!!

[joecrail]

That’s actually happening to me too, and I’ve been wondering the same thing. I already filed, got the confirmation, and everything went through including the refund/payment so it’s confusing to still get reminders saying the filing isn’t complete. It makes you second guess whether something didn’t process correctly even though all the steps were done. I also have the same question because it feels like it might just be a system glitch or delayed notification, but there’s no clear explanation. I’m hoping someone can confirm if this is just a generic reminder that didn’t update properly or if there’s actually something else we need to check on our end.

[AmyC]

I agree with the experts above. If you know that you filed and got your money, there is nothing to worry about. Disregard the notifications. Have a great year!