Chat with agent

[xmasbaby0]

@jdstritt99 You can use the same email for up to five accounts.   But understand that each return needs its own account and its own user ID.

[halltim775]

My tax return was sent to a green dot account I need sent to my checking account my routing number is [removed] an my account number is [phone number removed]

[xmasbaby0]

@halltim775

If you chose to have your TurboTax fees deducted from your federal refund then the banking information on the tax form is the information to send your refund to the third party bank.  That bank gets your refund first from the IRS.  They take out your TurboTax fees and send the rest to you---and that bank has YOUR direct deposit information.

When you choose "refund processing"   TurboTax gets its fees when the IRS releases your refund.  Your refund goes to the third party bank.  The bank takes out your fees and then that bank sends the rest of the refund to you.

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

What is Refund Processing Service?

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

[Ckinard900]

• I am done 

[Rinka]

I want to ask you about my FEDERAL refund. The website said I will get refund and It said "Ready to mail" but I never recived it. And also I checked the refund status but couldn't find it. What should I do? Also, can I have the refund directly deposited into my bank account? Thank you.

[DoninGA]

@Rinka If the status on the TurboTax Tax Home website indicates "Ready to mail" then that means you have to print and mail the tax return, it has not been filed.

See this TurboTax support FAQ for how to print a tax return for mailing - https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/print-mail-return-turb...

OR- 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2024 online tax return.