Chat with a rep

[xmasbaby0]

The IRS has just opened on January 26 to accept/reject e-files.   Any returns that have been accepted before today have been accepted in small random "test" batches.  Everyone else has been waiting on the servers in "pending."   Start watching your emails now that the IRS is open.  Many e-files are on the servers so it could still take a day or two.

When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.

Check your e-file status:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

[Ewinglorraine]

Hi when I filed the Jan 11 2026 I was approved for $3000 advance they got rejected I fixed it summited got accepted but no advance

[chaka1951]

my name is alan [removed]   i have been a pro series user for forty years. I'm pretty sure i paid early  but received no link to the software [removed] i believe that's my number

[mesquitebean]

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@ chaka1951 wrote:

my name is alan [removed]   i have been a pro series user for forty years. I'm pretty sure i paid early  but received no link to the software [removed] i believe that's my number

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This is a public Internet forum--a user community for the TurboTax consumer tax products, not for ProSeries tax preparers.   Do not post any personal info here.    I just looked at the Intuit Accountants pro website (which offers Pro Series) and found this help article on how to reach support for Pro Series:

https://accountants.intuit.com/support/en-us/help-article/contact-preferences/contact-proseries-help...

[17694777598]

My tax returns keep getting rejected and I need help fixing it 

[xmasbaby0]

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead.

 What is the rejection code or rejection message? 

 If it was rejected for AGI—-your 2024 AGI might not be in the IRS system if you filed late.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

@17694777598