Charged for state filling when product supposedly includes it.

[ipaytax]

Hi, I was charged for filing my state taxes.

I bought your product because it was advertised as including one state return....

little did I know you [removed] would act on your 'Prices subject to change without notice'

cool move. 

Stop swindling people and give us all our $25s back.

[VolvoGirl]

There is a lot of confusion about this. For the Desktop version it's a free download of one state PROGRAM, not returns filed. You can prepare unlimited federal and unlimited state returns. Some people need to file in more than one state so they have to buy another state program. You can print and mail the state for free or each state is 19.99 early or 24.99 to efile. If you buy the cd at the store the Basic version does not include the state. And Deluxe is available both with and without the state. Because some states don't have an income tax.

The State has a fee to efile but it is free to print and mail unlimited returns. And to have the fee deducted from your federal refund is an EXTRA 39.99 Refund Transfer fee. Or you can use a credit card and avoid the extra charge.

Box or online desciption says Federal Returns + Federal E-File + State returns. It does not say state efiling is included. It also says on the back on my CD case in the chart comparing the versions.....
1 state product via download (print free or efile for $19.99 each) prices subject to change without notice.

[ipaytax]

Say you really need a cheeseburger.

I offer to sell you a hamburger for $50 or a cheeseburger for $80.

You're telling me you'd pay $80 for the cheeseburger then be cool with it when I actually charge you $105 to add the cheese to your burger?

[mikejboss]

These people are [removed].  I get spammed constantly.  I felt same as you last year - having to pay more when I already had paid extra for what I thought was both filings.  It must be so easy for them to sqeeze every last dime they can get out of us sorry [removed] noodling away at the last minute doing our own tax returns.  Just another [removed] "we're here to help" 100% [removed]

I don't know how many times last year that I was forced to start over from scratch because I had paused halfway through and another freaking software update comes through and blows my partially completed return right back to ground zero.

This year, I've switched away from windows to a Mac and would like to get a copy of last year's filings.  All I can find are .exe's.  I know they have PDFs but I'll be damned if I do the equivalent of a college semester's reading and research just to get to them.  I'd sooner be locked up by the IRS police for the remainder of my [removed] I wouldn't have to file taxes anymore or field this [removed]