CANNOT UPDATE TURBOTAX

Forum|Forum|5 years ago
January 28, 2021
5 replies
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TURBOTAX COULD NOT UPDATE.
TURBOTAX RESPONSE WAS: "FAILED UPDATES. PROGRAM UPDATES. FAILED TO INSTALL UPDATE. MICROSOFT INSTALLER ERROR: 1603, FATAL ERROR DURING INSTALLATION. CHECK FOR SOLUTION."
AFTER CLICKING THE SOLUTION LINK I RECEIVED THIS RESPONSE: "SORRY, A SOLUTION TO THIS ISSUE WAS NOT FOUND."
WHAT DOES ALL THIS MEAN? WILL MY TURBOTAX WORK PROPERLY? I AM USING WINDOWS 10. PLEASE ASSIST. -JHW

TurboTax Online

Best answer by JHW--Jedi-Master

I spoke with a Turbotax phone representative an hour ago who resolved the problem by having me:
A) Update my Windows 10 OS (a new update had just been released today and I wasn't aware of it).
B) Uninstall and re-install Turbotax from the CD I had purchased.
TurboTax and all of the updates installed without a problem.
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Thank you for your kind assistance!

JHW--Jedi-MasterAuthorAnswer

Level 2

Billy Joe Remarkable

Level 2

I don't have a CD to reinstall the product. I downloaded it. Help Also, my OS is up to date

JHW--Jedi-MasterAuthor

Level 2

PLEASE, EVERYONE, I AM NOT A TURBO TAX EXPERT NOR AM I ASSOCIATED WITH TURBO TAX.
I WAS ABLE TO SOLVE MY PROBLEM AND I CANNOT SOLVE YOUR PROBLEM, SO PLEASE DO NOT ASK ME FOR ASSISTANCE.
THE ONLY THING I CAN TELL YOU IS WHAT I HAVE BEEN TELLING EVERYONE ELSE:
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I resolved my problem as per the BEST ANSWER posted above.
Otherwise, get a case number from Turbo tax online and call a tech support rep at the phone number provided.
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THAT IS ALL I CAN TELL YOU.

wslater824

Level 2

The exact thing is happening to me. It let me work on my return without updating. It even allowed me to complete the e-file process and charged my CC for the State return. BUT then wouldn't submit the Returns without Updating, which of course it wouldn't do. It did email me receipt for paying for my

State E-file.

JHW--Jedi-MasterAuthor

Level 2

I resolved my problem as per the BEST ANSWER posted above.
Otherwise, get a case number from Turbotax online and call a tech support rep at the phone number provided.
Best of luck!

Nik525

Level 2

I manually installed the update which was successful. But when doing the federal check, it wanted to check for updates which failed and I couldn't continue. Using Windows 8.1. This is a new problem as updates had been installing OK until the past couple of days. Suggestions?

JHW--Jedi-MasterAuthor

Level 2

I resolved my problem as per the BEST ANSWER posted above.
Otherwise, get a case number from Turbotax online and call a tech support rep at the phone number provided.
Best of luck!

awf314

Level 2

PLEASE let me use turbotax. My data is already there.

JHW--Jedi-MasterAuthor

Level 2

Please refer to the best answer shown above. Contact TurboTax and get a case number and call the telephone number provided at that point for assistance. Best of luck.