Can’t import in app but can import in browser

[jsgilmore94]

Can’t import anything in the app but the browser is fine. I’ve tried reinstalling the app, signing out and signing back in, etc

[VolvoGirl]

The app is just a portal to the online browser version so you can go back and forth.  I don't know about importing to the app but maybe your forms aren't ready to import yet.  If you need to log into your account using the browser to import then you can go back to the app and continue.  

Differences between Online and the Mobile App
https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-difference-between-turbotax-onl...

How to use the Mobile App
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-use-the-mobile-app/00/26828

[user17715400929]

Feb 19 2026. Could not import.  Called.  45 minutes, then with agent 1.5 hours.  After 6 attempts got one import to work.  Others failed.  Brokerage sites are OK.  No solutions.  On call, mutliple failures, got the one import to work, after I was advised to switch to Google Chrome browser, two more failures, then one attempt imported.  Others imports continue to fail. Was advised to wait, update TT again, and try again in 24 hours.

[CatinaT1]

If you received a "Success" message but your data hasn't appeared in TurboTax, it is likely due to recent browser security updates regarding Local Network Access.

To fix this you need to allow TurboTax to securely retrieve your data through your browser settings:

1. Locate the View Site Information icon (the "tune" or "lock" icon) on the far left of your address bar, just before the URL.
2. Find Local Network Access in the dropdown menu.
3. Toggle the switch to ON.
4. Refresh the page and attempt your import again.

If permissions aren't the issue, one of the following factors may be at play:

• Brokerage Delays: While most forms arrive by January 31, many brokerages delay Consolidated 1099s (like the 1099-B) until mid-February due to complex reporting requirements.
• Availability: Your brokerage must specifically "release" the import file to TurboTax. If it isn’t ready, we recommend checking back.
• Connection Blocks: Active VPNs or aggressive Anti-Virus software can occasionally block the import feature between your bank and TurboTax. Try disabling them temporarily or switching to a different browser.

Helpful TurboTax Articles:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?