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chuckcobb
Returning Member

Bug Report - can't enter property taxes

I've looked all over this site for a place for reporting bugs and I can't find it anywhere.  Please provide a location for that purpose.  My problem is this:

  • During the step-by-step interview process for reporting deductions
  • When you get to the input field to input property tax deductions,
  • The input box is locked and does not allow input

 

 

 

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17 Replies
JulieS
Expert Alumni

Bug Report - can't enter property taxes

There are two places you can enter property tax paid on your home. The first one is on the 1098-INT screen. If you have entered your property tax there, it is the only place you can edit it. The second is in the property taxes section. 


Check here first:

 

  1. Select Federal from the left side menu.
  2. Select Deductions and Credits.
  3. Expand the list and scroll down to Mortgage Interest and Refinancing (Form 1098)
  4. Click Edit/Add to the right.
  5. Click Edit to the right of your 1098 entry.
  6. Click Continue until you get to the page that says, Let's get the details from your 1098, at the top. 
  7. Below box 5 you will see a box for Property (real estate) taxes.
    You can edit this amount here. 
     

If this box is blank, you need to go right to the Property tax section:

 

  1. Select Federal from the left side menu.
  2. Select Deductions and Credits. 
  3. Expand the list and scroll down to Property (Real Estate) Taxes.
  4. Click Edit to the right. 
  5. You can edit the number here only if the this the first place you entered it. 
     
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chuckcobb
Returning Member

Bug Report - can't enter property taxes

Thank you for that information, but why should I not be able to enter it in the step-by-step instructions for deductions?

 

csaszars
New Member

Bug Report - can't enter property taxes

I.ve been using turbotax on a mac for years. This year, I've been unable to enter my property tax payments into the software. I tab into federal taxes then debits & credits and attempt to update to priority tax line, All I get is a white screen without an ability to enter my information. This has never been an issue since I started using turbotax many years ago. 

Bug Report - can't enter property taxes

It looks like TirboTax has shifted all their emphasis to the online version because there’s more money in that for assisted tax returns and they’re completely neglecting the desktop versions.

Bug Report - can't enter property taxes

I am having the same issue with no direction from Turbo Tax.  Preventing me from finalizing return.

Bug Report - can't enter property taxes

Same issue.  Is there a resolution??

 

MonikaK1
Expert Alumni

Bug Report - can't enter property taxes

I have not encountered any issue with entering property taxes paid in either Windows or Mac desktop versions.

 

Property taxes are entered in Deductions & Credits, Your Home, Property Taxes. If they are listed on Form 1098, they can be entered in the Form 1098 screen instead.

 

If you are seeing a blank screen, it may be an issue with your device's display.

 

This thread contains some suggested fixes.

 

 

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gmh711
New Member

Bug Report - can't enter property taxes

What if we don't get a 1098 because we don't have a mortgage? I see a screen "Checking for Property Tax Deduction" then prompt to "Skip for Now" or "Enter info". If I click to enter info, it takes me back to the Steps for Deductions & Credit.

Bug Report - can't enter property taxes


@gmh711 wrote:

What if we don't get a 1098 because we don't have a mortgage? I see a screen "Checking for Property Tax Deduction" then prompt to "Skip for Now" or "Enter info". If I click to enter info, it takes me back to the Steps for Deductions & Credit.


To enter, edit or delete Property Taxes -
Click on Federal Taxes
Click on Deductions and Credits
Click on I'll choose what I work on (if shown)
Under Your Home
If paid through your lender
On Mortgage Interest, Refinancing, and Insurance, click on the start or update button
If paid directly
On Property Taxes, click on the start or update button


Or enter property tax in the Search box located in the upper right of the program screen. Click on Jump to property tax

gmh711
New Member

Bug Report - can't enter property taxes

@DoninGA that doesn't work for us because we own our property outright, so we don't pay interest on a mortgage. When I click on the box to update Property taxes, that's when I get the screen "Checking for Property Tax Deduction" then prompt to "Skip for Now" or "Enter info". Then when I click to Enter Info, it returns me to the Step-by-Step screen. It's a perpetual loop. Bummed.

Bug Report - can't enter property taxes

Check to see if there is a Form 1098 listed in your forms list and if so, delete the Form 1098.

 

You should be able to only enter the Property Taxes paid.  I also do not have a mortgage and enter my Property Taxes using the procedure I posted without any issues.

 

Click on Federal Taxes
Click on Deductions and Credits
Click on I'll choose what I work on (if shown)
Under Your Home
On Property Taxes, click on the start or update button

 

If you are still having this issue contact TurboTax support for assistance.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Bug Report - can't enter property taxes

I have this same problem.  I own my own home and don't have a mortgage.  So I tried to enter directly in the Property Taxes field.  There is $0. in the field and when I hit Update, I get a pop-up that says  'We need a bit more info to see if you qualify'.  The choices out of this field are Back, Skip for Now, and  'Enter Info'.  When I try to enter info, I go straight back to the entry screen which takes me back to the 'We need a bit more info to see if you qualify."  

 

Any one find a solution????

Bug Report - can't enter property taxes

This simply doesn't work.  The field has $0. in it and there is a button to update, but it won't let you update the amount.  This is a bug. 

Bug Report - can't enter property taxes

Why hasn't this been fixed yet Intuit. This is the last straw. Maybe a class action should be started against these clowns?

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