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annie-m
New Member

blue screen

why is my screen turning blue and i cant finish my taxes when i am half way through deductions???help i have reloaded and deleted everything twice and also went from a disk to down load.  

posted
‎February 8, 2019 1:17 PM
last updated ‎February 08, 2019 1:17 PM
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4 Replies
CheriS
Intuit Alumni

blue screen

Hi, @annie-m! This was an issue that was recently resolved. Please see these instructions on how to manually update your software. Thank you!

‎February 8, 2019 4:01 PM
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windows 8
Returning Member

blue screen

Do you have these instructions for a MAC?

‎June 5, 2020 6:25 PM
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VolvoGirl
Level 15

blue screen

No manual update for Mac.  Try turning your Mac off & on.

‎June 5, 2020 6:27 PM
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windows 8
Returning Member

blue screen

Thanks, did that about 100 times, uninstalled and reinstalled the disk til I'm blue in the face, no pun intended.  

‎June 5, 2020 6:39 PM
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